Policies, Warranty, Terms & Conditions

The following is the purchase agreement, terms and conditions of the sale for any item purchased from Tomali Bikes. 

PURCHASE AGREEMENT: When you click on the "Confirm and Pay" or similar button on the checkout screen, you agree to purchase the products and services indicated, in accordance with the terms and conditions included on the relevant screens, and in accordance with this agreement.

CUSTOMER SATISFACTION: Your satisfaction is our first priority. We will make every effort to make your shopping experience with us a pleasant one. We are always here to discuss any problem you may have. Please contact us with any question you may have. Our main telephone number is 651-967-7288. For faster service, please send us an email. All email are responded to within 24 hours.

SPECIFICATIONS:All scooters specifications are based on the information given by the manufacturer and the manual provided with the scooter. We do not make any claim as to the accuracy of the manuals or the specifications listed on this site. We do our best to give the most accurate information possible. We are not responsible for any errors regardless of the source, including but not limited to typing errors, misprint, omissions... We took all the pictures ourselves from the actual product shown. We do guarantee that you will receive a scooter that is the same as the picture shown to the exception of the color and a few details as manufacturers may change specifications from one shipment to the next.

RETURN POLICY: If you are not satisfied with your purchase for any reason, you may return unused scooters (unused means that you have not assembled or used the scooter) in the original packaging within 7 days from the date you receive it. You are responsible for properly packaging the scooter for the return. Upon reception and inspection of the scooter, we will refund the purchase price less the shipping, handling costs and shipping damage if any. A 15% restocking fee may also be applied. If the returned item was used or there are pieces missing, we will deduct the cost of all the missing pieces and up to 50% restocking fee may apply. If we receive the item with shipping damage, we will charge you for the repairs or replacement parts (please see Parts section below.) You must get a return authorization (RMA) from us prior to returning the scooter and clearly mark it on the exterior of the package. Merchandise returned without an RMA will be refused. Any purchases where a credit card was used to make the original purchase, will be charged 4% credit card assessment fee for reversing a credit card transaction.  You will be refunded the full amount, less the credit card assessment fee (4%- four percent), 15% restocking fee, possibly up to 50% replacement parts and any other applicable fees.

WRONG ITEM RECEIVED: If we shipped you the wrong merchandise (to the exception of wrong color) we will pay for the return shipping and ship you the correct item at no additional charge. In this case, you will not be held responsible for any shipping damage during the return trip.
If we shipped you the wrong color, we will make it up to you with a $20 refund, no return or exchange. Our color shipping accuracy is around 95%.

ORDER CANCELLATION POLICY: You may cancel your order at anytime as long as it has not shipped. Once an order has been shipped, it cannot be cancelled. An order is considered shipped once we gave it to the freight carrier as shown on the bill of lading or the pickup record.

REFUSED SHIPMENT POLICY: If you refuse your shipment, upon reception of the refused merchandise, we will issue a credit for the purchase price less the shipping and handling cost. The minimum shipping and handling cost is $50 even on scooters that are sold with free shipping. We may apply a 15% restocking fee on refused orders.
Please note that if you refuse your shipment because it looks and/or is damaged, it will still be considered as a refused order. For shipping damage, please see below.

WARRANTY: All scooters (to the exception of scooters marked CLOSEOUT) come with a manufacturer warranty. The warranty usually covers the power train (engine and transmission) for parts only for a period between 6 and 36 months. Please see the scooter description page for the length of the manufacturer warranty. The warranty covers parts only, there is no labor coverage whatsoever even if it's a problem out of the box. You should also know that most manufacturer have a clause that voids their warranty if the scooter is not professionally assembled.

Loose parts that fall off are not covered under warranty. Please insure that all the nuts and bolts, locks, fuse covers and other parts and properly fastened prior to usage.

6 months and 1 year bumper to bumper: Some scooters have optional bumper to bumper warranties. If you purchase one of these warranties, your scooter is covered against any manufacturer defect for parts only (no labor) for the length of time indicated. All parts are covered and will be replace at no addtional cost to you.

The following excluded and wear and tear parts are not covered under the bumper to bumper warranty: Tires, flats, bulbs, brakes, brake pads, chain, battery, belts, fuses, body parts, all accessories (radios, CD players, MP3, disk lock, covers...) and seat. Ceased engines are not covered under the warranty. Damage due to mishandling, misassembly, misuse, abuse, accident, collision or any other cause with the exception of manufacturer defect is not covered by the warranty. Do not attempt to fix, modify or disassemble any part on your own as this may void your warranty.

CLOSEOUT ITEMS (marked closeout in the description) ARE NOT COVERED BY THE WARRANTY. PARTS ARE AVAILABLE FOR PURCHASE.

PARTS: We reserve the right to inspect parts prior to approving a replacement under the warranty. We may ask you to send us the defective parts prior to sending replacement parts. If you can't return broken parts upon request, we will charge you for the parts we send. If we approve your parts under the warranty, we will send them to you at no additional cost. Parts are usually shipped within 48 hours of receipt of order or warranty approval.

ASSEMBLY: All scooters require some assembly unless otherwise marked in the item description. The assembly time varies between 10 and 45 minutes depending on the model and the competence of the person performing the assembly. Our staff will be happy to put you in touch with one of our technicians. You can also answer your assembly and technical questions by e-mail to contact us

Scooters are not difficult to assemble, however, if you have no prior experience assembling a scooter, we strongly recommend that you have your scooter professionally assembled or checked prior to using it the first time. A misassembled scooter may no perform properly and may be dangerous to ride.Scooters can be professionally assembled at bicycle, motorcycle or lawnmower shops in your local area. The cost should not exceed $75. Please contact us if you need assistance locating a shop.

• Please be advised that some scooters are not street legal in some states, other states restrict the usage to riders 16 years of age and older. Please check with your local transit authorities or DMV prior to purchase and/or use. Please always wear a helmet and protective gear such as knee and elbow pads.
• Ride responsibly and do not ride at night.
• Do not let kids ride unattended. Always check the tire pressure and proper function of the brakes prior to riding.
• Follow all instructions and heed all warnings accompanying any product ordered from the Site. Always wear a helmet and protective gear, respect all traffic laws.